Privacy Policy – Royal Pepper Banquets & Resorts

1. Introduction

Royal Pepper Banquets & Resorts ("Royal Pepper", "we", "our", or "us") respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, process and share your personal information when you visit our website, submit an enquiry, request a quotation, make a booking, or communicate with us through RCS Business Messaging, SMS, WhatsApp, telephone, email or other communication channels.

Website: https://www.royalpepperbanquets.com
Email: enquiry@royalpepperbanquets.com
Phone: +91 8882500400

2. Information We Collect

We may collect the following information when you interact with our business:

• Personal details such as your name, mobile number, email address and WhatsApp number.

• Event and booking information, including event date, venue preference, guest count, function type and service requirements.

• Enquiry details, messages, booking requests and customer support conversations.

• Communication preferences and consent records, including promotional messaging opt-in and opt-out requests.

• Basic technical information related to website usage, browser type, device information and website interactions, where applicable.

We collect only the information reasonably required to provide our services and communicate with customers.

3. How We Use Your Information

We may use your personal information for the following purposes:

• To respond to wedding, engagement, birthday, corporate event, banquet, hotel and resort enquiries.

• To share venue information, packages, quotations and service details.

• To schedule venue visits, appointments and event discussions.

• To manage bookings and provide customer support.

• To send booking confirmations and service-related updates.

• To communicate promotional offers, packages and business updates where the required consent has been obtained.

• To improve our website, customer experience and business services.

• To comply with applicable legal and regulatory requirements.

4. RCS Business Messaging and SMS Privacy

Royal Pepper Banquets & Resorts may use RCS Business Messaging and SMS to communicate with customers who have contacted us or provided the required consent.

Depending on your interaction and communication preferences, messages may include:

• Responses to customer enquiries.

• Wedding and event package information.

• Banquet, hotel and resort details.

• Booking confirmations and appointment reminders.

• Event-related notifications and updates.

• Promotional offers and special announcements, where you have opted in.

Your mobile number and relevant enquiry information may be processed through authorised messaging service providers to facilitate message delivery and customer communication.

We respect customer preferences and do not send promotional messages without the required consent.

5. Consent and Communication Preferences

We value your privacy and respect your communication choices.

• Promotional communications are sent only after obtaining the required consent.

• Providing consent for promotional messages is optional and is not a condition for submitting a general enquiry or purchasing our services.

• Customers may withdraw their consent for promotional communications at any time.

• Where supported, customers may reply STOP to an SMS or RCS message to unsubscribe from promotional communications.

• Customers may also request to stop promotional messages by contacting us through our official email address or phone number.

• We may maintain records of consent withdrawal to ensure that promotional communications are discontinued.

Opting out of promotional messages does not necessarily stop essential service-related communications where permitted by applicable law.

6. Sharing of Personal Information

We do not sell or rent customers' personal information to third parties.

We may share relevant information with trusted service providers when necessary to operate our business and deliver our services. These may include:

• RCS, SMS and WhatsApp messaging service providers, including Interakt where applicable.

• Customer relationship management (CRM) and enquiry management platforms.

• Website hosting and technical service providers.

• Analytics and website performance service providers.

• Advertising and communication platforms, where applicable.

• Professional advisers, legal authorities and government agencies where required by law.

Such service providers may process personal information only as necessary to perform their services or meet applicable legal obligations.

We do not share customers' mobile numbers or personal information with third parties for their independent promotional marketing without the required consent or other lawful basis.

7. Data Storage and Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, misuse, alteration, disclosure or loss.

Access to customer information is limited to authorised personnel and service providers who need the information to perform their responsibilities.

Although we take reasonable precautions, no method of electronic storage or transmission can be guaranteed to be completely secure.

8. Data Retention

We retain personal information only for as long as reasonably necessary to:

• Respond to customer enquiries.

• Manage bookings and event arrangements.

• Provide requested services and customer support.

• Maintain business and transaction records.

• Comply with legal and regulatory obligations.

• Resolve disputes and enforce applicable agreements.

When information is no longer required, we take reasonable steps to delete or securely dispose of it, subject to applicable legal requirements.

9. Your Privacy Rights

Subject to applicable laws, you may have the right to:

• Request access to your personal information.

• Request correction of inaccurate or incomplete information.

• Request deletion of personal information where legally permitted.

• Withdraw consent for consent-based processing.

• Opt out of promotional communications.

• Raise questions or concerns about the handling of your personal information.

To exercise these rights, please contact us using the details provided in the Contact Us section.

We may request reasonable information to verify your identity before processing a privacy-related request.

10. Cookies and Website Technologies

Our website may use cookies and similar technologies to improve website functionality, understand visitor behaviour, analyse website performance and enhance user experience.

You can manage or disable cookies through your browser settings. Disabling certain cookies may affect some website features.

Where required, we will provide appropriate information or obtain consent for the use of cookies and similar technologies.

11. Third-Party Websites and Services

Our website may contain links to third-party websites, platforms or services. These external websites operate independently and may have their own privacy policies and data-handling practices.

Royal Pepper Banquets & Resorts is not responsible for the privacy practices of external websites. We encourage visitors to review the privacy policies of third-party services before sharing personal information.

12. Children's Privacy

Our website and promotional messaging services are primarily intended for adults who are enquiring about weddings, events, banquet facilities, hotel stays and hospitality services.

We do not knowingly collect children's personal information for promotional messaging without appropriate authorisation or a lawful basis.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business operations, communication practices, technology or applicable laws.

Any updates will be published on this page along with the revised effective date and last updated date.

We encourage visitors to review this page periodically.

14. Contact Us

If you have any questions, concerns, privacy requests or complaints regarding this Privacy Policy or our RCS Business Messaging and SMS practices, please contact us:

Royal Pepper Banquets & Resorts

Website: https://www.royalpepperbanquets.com

Email: enquiry@royalpepperbanquets.com

Phone: +91 8882500400

Location: Delhi NCR, India

We will review and respond to privacy-related requests in accordance with applicable laws.

This Privacy Policy applies to Royal Pepper Banquets & Resorts' website and relevant customer communication channels, including RCS Business Messaging, SMS, WhatsApp, telephone and email.